To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
- Rejected delivery - $15
- Restocking fees:
- Brand New Sealed - 15%
- Used/Open condition - 25%
- Without the original box and worse - 75%